Eating into profit

Ffestiniog BLOG

In 1994, my wife, who was pregnant, and I decided to spend a relaxing week in Wales. We filled the boot (luggage compartment) of our car with more than enough books for a week’s leisurely reading. 

We drove to Bala in north Wales. We had booked a room at what seemed like a lovely guest house in a converted mill. On arrival, we were given a comfortable, well-furnished room and then enjoyed a meal prepared by the establishment.

Next morning, we entered the dining room to discover a breakfast buffet with a wide selection of food items. We chose a table, were greeted by the owner of the place, and then moved towards the buffet. 

As I began emptying some cereal into a bowl, the owner, much taller than me, stood close behind me, and said in a minatory voice:

“Go easy on that. It’s very expensive, you know.”

I placed my bowl of ‘costly’ cornflakes on the table, and then headed off towards a tempting glass jug filled with orange juice. As I began pouring it, the owner appeared again, saying:

“That should be enough. Do you know the cost of orange juice?”

Just before we finished breakfast, the owner addressed us and the only other couple of guests staying in his acommodation:

“You’ll all be in for dinner this evening?”

We confirmed that we would be.

“Pork chops for dinner? Alright?”

It sounded good to us and the other couple.

We spent the day  exploring the surroundings of Bala rather than embarking on the reading material we had brought from London. When we returned, we entered the dining room for dinner and found that two more guests had arrived during the day. There were six of us to be fed.

The pork chops were served. However, the pieces of meat on the plates were strange shapes. We soon realised what the mean landlord had done. He had assumed that there would only be four of us for dinner, and bought only four pork chops. With the arrival of two more guests, instead of purchasing two more chops, he had divided the four so that they could be served to six people. Such meanness and penny-pinching annoyed us so much that we told the owner that we had to leave urgently the next morning. By saving on not buying two cheap pork chops, he managed to lose the income he would have gained had we stayed the full week as we originally intended.

 

Photo taken at the Blaenau Ffestiniog railway

Be reasonable

Booking

Last year, we were booking our daughter into a simple home-stay by the sea in Kerala, India. While we sat in the owner’s office, I spotted a framed certificate issued by the Booking.com website. It showed that the home-stay had earned a 9.8 out of 10 satisfaction rating. I congratulated the owner for achieving this. Sadly, he told me, the latest rating was now 9.4.

“That’s still pretty good,” I said.

“Maybe,” the owner replied, “but it keeps going down. The problem is the Indian guests who stay at my place.”

“Why?” I asked.

“When foreigners come and pay £10 per night, they know what to expect,” the owner began, “but when Indians come here they expect accomodation worth £100 even when they are only paying £10”

“The problem is,” he continued, ” that Indians arrive expecting included breakfast, a swimming pool, and other facilities, for which they would usually have to pay £100 or more. These are not available at £10 per night. So, when they write their reviews on Booking.com, they give us a low rating, which is not fair given how little they have to pay. These low ratings bring down my overall rating.”

I sympathised with the man, who then admitted:

“I would rather have no Indians staying here. I prefer the foreigners because they know what to expect of budget accommodation.”

When I stay at places that I have booked on Booking.com, I tend to be over generous with my rating unless there is something very seriously bad about the place. Also, when choosing where to stay, I am not put off by ratings of just over 6 out of 10. I have often found hotels with lowish ratings to have been under-rated because people have been over-critical about minor defects.

So, when you next rate a place you have visited, try to be fair and reasonable with your ratings.