NOT LONG AGO, the High Street Kensington branch of the Santander bank re-opened after a period during which it was being revamped.
On entering the branch, a bank official, standing behind a small desk, asks how she (or, sometimes, he) can help you. The wall on one side of this desk has several ATM machines for withdrawing cash and performing other banking transactions. Behind these, deeper in the building, there are desks behind which sit banking assistants, who carry out the duties that one would expect of bank tellers.
The greetings desk stands between what I have just described, and another space, which is furnished with tables, desks, and comfortable chairs. At one corner of this lounge-like space, directly behind the front desk, there is a counter with coffee making machines, snacks, and a barista. The counter is a coffee bar, where beverages can be purchased either to take away or to consume at the tables and chairs. Free Wi-Fi is available in the lounge area, and during the day it is filled with people working on their laptops.
The coffee supplied is from a company called Ozone. The Santander website (https://www.santander.co.uk/workcafe/london-kensington-high-street) noted:
“Founded in New Zealand and established in London, Ozone also operates eateries and cafés with a focus on sustainable dining and zero food waste targets and known for their warm Kiwi hospitality. At Santander Work Cafés, Ozone Coffee is proud to bring their premium coffee expertise alongside delicious breakfast and lunch options, baked goods and tasty snacks, creating the perfect spot to work and connect.”
Apart from the lounge, or ‘Work Café’, being a comfortable place to sit and relax, the bank’s coffee bar serves excellent coffee, which is far better than that which is sold at nearby establishments dedicated to coffee making.









