Critics: can we trust them?

Many of us have great faith in reviews of artistic events such as film, theatre, and other performances.  Can one trust professional critics and reviewers? Do their tastes match yours? If they do not and you follow their reccommendation, you must be prepared for an anti-climax.

 

Auditorium_500

 

A rave five star review

Great expectation

Sometimes disappointment

Be reasonable

Booking

Last year, we were booking our daughter into a simple home-stay by the sea in Kerala, India. While we sat in the owner’s office, I spotted a framed certificate issued by the Booking.com website. It showed that the home-stay had earned a 9.8 out of 10 satisfaction rating. I congratulated the owner for achieving this. Sadly, he told me, the latest rating was now 9.4.

“That’s still pretty good,” I said.

“Maybe,” the owner replied, “but it keeps going down. The problem is the Indian guests who stay at my place.”

“Why?” I asked.

“When foreigners come and pay £10 per night, they know what to expect,” the owner began, “but when Indians come here they expect accomodation worth £100 even when they are only paying £10”

“The problem is,” he continued, ” that Indians arrive expecting included breakfast, a swimming pool, and other facilities, for which they would usually have to pay £100 or more. These are not available at £10 per night. So, when they write their reviews on Booking.com, they give us a low rating, which is not fair given how little they have to pay. These low ratings bring down my overall rating.”

I sympathised with the man, who then admitted:

“I would rather have no Indians staying here. I prefer the foreigners because they know what to expect of budget accommodation.”

When I stay at places that I have booked on Booking.com, I tend to be over generous with my rating unless there is something very seriously bad about the place. Also, when choosing where to stay, I am not put off by ratings of just over 6 out of 10. I have often found hotels with lowish ratings to have been under-rated because people have been over-critical about minor defects.

So, when you next rate a place you have visited, try to be fair and reasonable with your ratings.