Over the airwaves,
messages of faith are heard,
‘Mark’, the owner of the first dental practice where I worked after qualifying, told me that it is important to have a good relationship with the dental nurse with whom you work. He pointed out that on working days, the dentist often spends more of his or her waking hours with the nurse than with his or her spouse. During the 35 years I practised as a dentist, I encountered very few dental nurses with whom I could not get on amicably. Let me tell you about ‘Maria’, who was kind, resourceful, and remarkable.
Maria fled to the UK after having had what sounded like a horrendous childhood and adolescence in a troubled part of the world. She worked with me for several years. Sometimes, when needed, she worked as a dental receptionist in our practice. When, as they often did, patients came storming up to the desk, impolitely demanding an appointment without even saying “please”, Maria would calmly reply: “Good morning, Mr X. How are you? And how is your family?” Her polite questioning in a soothing voice quickly ‘civilised’ the patient’s approach.
Once, I was running very late, and the patient I had kept waiting had only 15 minutes left out of the 60 minute appointment I had planned for him. I said to this patient: “I have run so late that I really don’t have enough time to do what we planned.” Before the patient could answer, Maria said to me: “Don’t be silly, Mr Yamey, you can do it in time. I know it.” And she was right. I could not have done a decent job so fast if Maria had not been my assistant. When it came to the time to prepare the dental impression (mould) for the crown (cap) I was preparing, she mixed the two elements – the firm base and the low-viscosity material that picks up fine detail – simultaneously. Ambidextrously, she mixed one constituent with one hand and the other with her other hand. We finished the job to my clinical satisfaction in a quarter of the time I usually needed. “See, you can do it,” she said, “I have faith in you.”
You might wonder why I did not speed up after that when working with Maria. During that curtailed appointment, fortunately everything went smoothly without hitches. I preferred longer appointments so that I would have sufficient time to deal with unexpected problems and to relax the often-anxious patients.
Maria was very practical. In the practice where we worked, equipment often broke down. When this happened, a repair man, ‘H’, would be called to do just enough to get the heavily-used, well-worn piece of equipment to work again. On one occasion, an essential piece of kit stopped working. I told Maria to ring H. She said: “He’s not needed.” I asked her why. “I watched what H did last time the drill broke down. Let me try.” Maria fiddled with the equipment for a few minutes, and successfully repaired it.
Maria was a devout Christian. She kept a small volume of the New Testament in a drawer in the surgery. Some of the words in it were printed in red. I asked her why, and she explained that the words that Jesus spoke were printed in red. Every now and then, she used to say to me: “All you need to do, Mr Yamey, is to accept Jesus in your heart, and your soul will be saved.” Out of politeness, not wishing to offend her by questioning her great faith, I would say: “I need more time to think about it.”
We had a radio playing continuously in the surgery. Maria had tuned it to a non-stop evangelical Christian station. Various people speaking with strong North American accents spent hours describing how they had discovered Jesus. Like quite a few of my patients at that practice, many of the speakers on the radio had been locked up in prison. During their long incarceration, the radio personalities had had time to contemplate life, and during this contemplation they had discovered Our Lord and taken Him into their hearts. I found this radio station quite fascinating and listened to it avidly in gaps between appointments. Maria seemed less interested in the broadcasts. She wandered in and out of the surgery when she was not needed to help with a patient’s treatment.
Mr ‘C’ was a regular attender. He had a barely discernible North American accent. On one occasion, just as I was about to begin treating his teeth, he raised a hand, and said: “There are two things I can’t stand. One is coming to the dentist. The other is having religion stuffed down my throat. Maria, please switch off the radio.”
Maria turned it off without argument – she never argued. From that moment onwards, Maria never ever tuned the radio to that evangelical station. She was not only a wonderful assistant, but also sensitive and thoughtful.