Broadband on the blink

 

Does it not drive you mad when in the middle of doing something using the Internet, there is an ‘outage’ during which the Internet service signal becomes disconnected and you become unable to access the Internet?

My service provider is BTinternet, which is usually satisfactory for months on end. Then, out of the blue for a few hours or even a few days, there is either no connection with the Internet or irritating short bursts of connectivity punctuated by frustrating breaks in the service.

In the past, I have rung the BTinternet helpline. Their polite operators make all kinds of suggestions about what can be done with my equipment to improve the service. They also test the line carrying the Internet signal. This is always in perfect condition, so they say. However, even after doing what has been suggested (including installing brand-new routers) and sometimes after an engineer has come to look at our connection, the problem persists, only to correct itself after a few hours or days.

It seems to me that BTinternet is trying to shift the blame on breaks in their service onto me and my equipment. They never admit what I suspect to be the case, namely, that there is a failure in their provision of the broadband service. Having looked at postings on Twitter and the interesting downdetector.co.uk website, it seems that when I am having problems, which BTinternet ascribe to my end of the Internet connection, so are many other people! If BTinternet is correct about faulty equipment at the receiving end, it seems a strange coincidence that so many users’ equipment should go faulty at the same moment.